JOB SUMARY
Manages housekeeping functions and staff to ensure property town houses, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Public Areas, & Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve owners, renters, and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
JOB RESPONSIBILITIES
- Maintains strong working relationship with Central, Owner Services and Engineering, to ensure effective communications for operational issues.
- Review work assignment in order to assure the proper distribution of credits among personnel and productivity level.
- Manage Deep Cleaning Programs schedule, coordinates among departments, cost, cleaning supplies needed, and charges.
- Responsible for scheduling of all areas of responsibility.
- Inventories stock to ensure adequate cleaning and guest supplies.
- Ensures houses, public space and employee areas are cleaned according to operating standards.
- Responds to and handles guest and owner problems and complaints effectively.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report managers.
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed
- Establishes goals and objectives for all areas of responsibility.
- Directs staff to strive for continuous improvement in all areas of responsibility.
- Provides guidance and feedback to help individuals develop and stren
REQUIRED SKILLS
- Decision-Making
- Integrity
- Safety Orientation
- Dependability
- Positive Demeanor
- Communication
- Applied Reading
- Form, Report, and Log Completion
- Listening
- Delegating and Directing
- Resolving Conflict
- Team Building
OTHER REQUIREMENTS
- Academic: Admin or engineer graduate, master is a plus
- Work Experience: 2 years of experience in similar positions
- Language: English level 85%
- Technology: Office 365