JOB SUMARY
A House Manager is responsible for overseeing all aspects of a residential unit for our owners. They ensure that the residence is upkeep, clean and safe to guarantee they are at the highest standards, for the owners and before the customer arrives. The House Manager will be able to administrate and guide the assigned team which will ensure that each manager's priorities are important and urgent and will have the support from other areas (BOH) on specialized subjects and A la carte requests.
The House Manager will also be attentive to LCC Rental Program customers’ needs and requests.
JOB RESPONSIBILITIES
1. Supervise the cleanliness and maintenance conditions of the residence are up to standard.
2. Understand the scope of the Property Management contract services provided.
3. Make sure the residence daily operation runs smoothly by monitoring maintenance and
housekeeping issues and keeping a fluid communication with the responsible House Management Team.
4. In charge of following up all the issues around maintenance, coordinating with owners/renters, making sure there is a sense of urgency when one is needed.
5. Ensure the preventative maintenance, gardening and pool maintenance services are being held in the estimated time according to the contracts and services offered.
6. Create and ensure proper execution of work orders by following up through the workflow, making sure completion of tasks are managed efficiently.
7. Proactively report issues to prevent losses, accidents and/or damages that may occur in the residences. Keep control of the inventory costing on each unit.
8. Be aware of any special project in the residences in order to keep control of any situation that may occur and proactively report any unmet deadlines.
9. Monitor Housekeeping inventories to ensure the residence complies with the brand minimum standards.
10. Block through Central any residences that will be out of order for maintenance work and communicate it to the owner.
11. Follow up upon cases, work orders through the Owner Portal.
12. Comply with companywide standard email, chat, and phone call response times.
13. Conduct weekly walkthroughs with the House Management Team to identify any preventive maintenance. 14. Asses your property´s rental income and expenses align and provide ongoing updates to the owner. Take actions that are in the homeowner’s best interest. 15. Prepare quarterly reports containing updates regarding work performed at the house and expected upcoming work and expenses.
16. Participate in Bi-weekly meetings with Owner Services and owners to discuss improvements.
17. Scheduled walkthrough in residences with owners. Ability to interpretate quotation price range, before being shared to the owner.
18. Re-inspect residences before the check-in and departures to make sure everything is working properly.
19. Greet LCC Rental program customers, assist and guide them upon each request. Provide a personalized tour in the Baranda & BVV units and if required explain the use of any appliance.
20. Assist in minor tasks like changing light bulbs , replacement of remote control batteries, WC unclog, amongst others.
21. Develop a genuine and trusting relationship with the owners and renters they serve.
22. Be a good promoter of all town activities.
23. Collect customer feedback and share with the rest of the Departments in order to minimize any negative impact on Las Catalinas brand.
24. Perform any other works as and when assigned by the management.
REQUIRED SKILLS
● Ability to work in a fast-paced entrepreneurial environment.
● Ability to maintain privacy and confidentiality.
● Must have excellent attention to detail and organization skills.
● Must have the physical ability to stand and walk for long periods of time and perform walkthrough.
● Excellent written and oral communication skills.
● Creative problem-solver who loves challenges.
● Thrives in goal – based atmospheres.
● Insightful, innovative with a keen eye for detail.
● Honest, trustworthy and professional.
● Customer service skills.
● Be a good team player
OTHER REQUIREMENTS
● Academic University degree in Hotel Management, Hospitality Management or Tourism or any other related.
● Work Experience: 2 years of experience in similar positions
● Language: Spanish 100% fluent level and English 90% advanced level.
● Technology: Opera, Microsoft Office are required. Dynamics, Hubspot as a plus requirement.
● Car Driver License: B1. Both Stick Shift and Automatic cars.