JOB SUMMARY
Represents the company to the client during all stages of the client's stay. Determines the status of a customer's reservation and identifies how long the customer will stay. Assists customers with completing time cards and accommodating special requests whenever possible.
Verify the customer's payment method and follow established credit verification procedures. Places client and house information on appropriate shelves at the front desk and communicates this information to appropriate staff.
JOB RESPONSIBILITIES
- Responsible for fully understanding and adhering to appropriate credit and cash handling policies and procedures.
- Know the location of the houses, the types of houses available and the rates.
- Presents options and alternatives to clients and offers assistance in making decisions.
- Use suggestive sales and promotion of other town services.
- Learn about the activities and services of the Town and its surroundings.
- Knows how to use reception equipment.
- Processes customer arrivals and departures.
- Follow up on pre-arrivals
- Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know the cancellation procedures.
- Maintains key storage for client homes and monitors access to safe deposit boxes.
- Work closely with the Housekeeping department to keep house condition reports up to date and coordinate requests for maintenance and repair work.
- Use proper telephone etiquette.
- Performs cashier tasks such as settlement of invoices/invoices, accounting for customer charges, payments, foreign currency exchange, cash register and dataphone closing.
- Use proper procedures for handling mail, packages and messages, and record details in the Courier Mail Log.
- Notify customers of any messages, mail, faxes, etc. received for them.
- Learn about the daily activities and meetings that take place in the Town
- Work together and actively with the Hospitality Department in the execution of scheduled activities for owners, guests and visitors of Las Catalinas.
- Report any unusual incidents or requests to the Hospitality Manager or Headquarters Manager.
- Know all safety and emergency procedures. Know the accident prevention policies
- Maintains the cleanliness and neatness of the work area.
- Any other work when assigned by management
REQUIRED SKILLS
Ability to work under pressure
Ability to maintain privacy and confidentiality
Excellent oral and written communication skills
Excellent numerical skills, customer service
Honest, trustworthy and professional.
Personnel management
Ability to walk long distances during the work day
Teamwork
OTHER REQUIREMENTS
Education: High school degree or equivalent
Experience: 1 year in similar positions
Technological tools: Opera, Microsoft 365
Language: 100% fluent in English and Spanish